Reversing A Write-Off

General Information

Reversing a write-off has the same effect as deleting a write-off, but provides you with a better audit trail in your transaction history.  When you delete a write-off it is completely removed from the system, just like it was never entered.  When you reverse a write-off, the original write-off is left like it was but a second "reverse write-off" transaction is entered.  You should always choose to reverse a write-off, instead of deleting a write-off if the write-off was done in a previous month, especially in cases where you might have reported the original write-off on a sales tax report, or on your income statement.

Helpful Hints

The system will not allow you to reverse a write-off on the same day that the write-off was entered. If it is the same day then you must delete the write-off.

After a write-off is reversed, the customer's balances will be the same as they were before the write-off.

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