To keep track of the reconditioning you have put into your inventory, you can view your vehicles’ Added Costs screen. This screen will allow you to create itemized invoices for your repair work, and track your parts and labor cost. You can even charge these costs to your customer, for after-sale repairs, or choose to offer them to your customers free of cost.
How many vehicles do you have floor planned at this moment? What do you owe your floor plan companies, and when? Frazer can tell you all this information, and more, with an easy-to-read report. You can check the floor planning status of any vehicle, as well as make curtailments and close floor plans all through your vehicle file, and track your activity at any point in time. Need a reminder to close that floor plan when you sell that vehicle? We’ve got you covered.
Selling difficult BHPH accounts to an outside collections company can relieve a big headache for your dealership. You get the money up front, and don’t have to worry about tracking down late-paying customers. Or perhaps you are taking advantage of the tax benefits available with owning a related finance company. Either way, selling your receivables in Frazer allows you to process these discounted transactions and keep your customer activity file organized.
If you know the VIN of your vehicle, we can supply the rest. Make, model, year, engine, body type, even available features can be coded into the VIN, so why bother looking them up? Frazer will automatically check to make sure that your VIN is a valid, 17-digit vehicle identification number (you can disable that check if you sell inventory of a more eclectic variety) and warn you if it’s already stocked into your inventory. Why? Because nobody likes data entry!
Protect your data! Run an automatic backup every day, or manually back up whenever you feel like it. Just don’t forget to safeguard your data! Viruses are more plentiful than ever, and natural disasters like floods, fires, and lightning storms can strike at any time. Back up to your own secure location, or let Frazer’s online servers store your data far away from trouble. Backups are easy, so don’t be caught without one.
Frazer can be used on multiple computers at the same time. Connect the computers at your dealership via a computer network, and your computers will seamlessly sync with the database on the main computer. Your data is centrally located, so your main computer has final control over your data. No need to worry about online security, manage your data on your own computer.
Does your dealership sell additional special items? Maybe you have unique items to offer, or additional warranties, or added line items on your bill of sale. Often, lenders that you work with will also have these items. In Frazer’s Sales Processing screen, you have the option to add up to 3 additional sales items, customized to your dealership or your lender.
Show me the- you know the rest! Savvy car-buyers ask for Carfax reports, and Frazer can help keep track of the Carfax reports that you pull. Keep them accessible in the vehicle file until they expire, and you can view them as many times as you need to.
You can print many things from Frazer, from your contracts and legal forms, to sales reports and accounting sheets, payment coupons and receipts. These items don’t necessarily need to go to the same printer every time. In Frazer’s system options, you have the opportunity to specify different printers for many of the various types of printouts that you may need. Dot-matrix for your contracts? No problem. Dedicated receipt printer? We can do that, too.
When you contract a BHPH customer, it can make you nervous seeing them drive off in your car, not knowing if they will be coming back. Sometimes customers just lose track of time and their payment is due before they know it. Help out your customers, and yourself, by printing them a set of payment coupons. This can help customers stay organized and easily track their next due date. It’s a win for everybody.
It’s easy to keep track of late customers with Frazer. Not only does their balance display in red in your Customer Look-Up screen, but you can run a report that will give you the balance due of your late customers at any time. You can even use this report to find overdue bankrupt customers, repossessed customers, and customers with starter-interrupt devices. Tracking down late payments is easier than ever.
You can find a report that tracks all the changes you have made to your data, such as cancelling a sale. This is called the Audit Trail. You can look at this report for one customer, or for the whole system. If you are looking to see what kinds of changes have been made to your customer, or your data, you may search by specific keywords and by date range. You can also see which password-protected user has performed such changes. It can be very useful to know what’s happening on your computer, especially when you’re not there.
If you have miscellaneous notes that you would like to keep track of, you can enter them into your customers’ “Tracking Stuff” button. You can separate these notes by dates, and by different categories. Then, when you want to pull a list of all these items, you can view the “Reports on Tracking” from your reports list, and narrow these items down by date and category.
We at Frazer Computing wish you all a happy and safe holiday weekend. Take some time off from the lot and enjoy time with your family. We’ll see you again on Tuesday!
When you put a new vehicle out on the lot, Uncle Sam says you’ll need that Buyer’s Guide visibly displayed! You can print the Buyer’s Guide right from the vehicle screen in Frazer, so as soon as you enter the vehicle information, print the Guide and you’re ready to sell that vehicle! You don’t even need to buy the form (though you can print on the purchased form, if you really want). Instead, just print the Guide on plain old paper, in English or Spanish, and get ready for those offers to roll in!
Good paying customers often request that you report them to the credit bureau, to help improve their credit score. If you would like to report your customers to the credit bureau, the process in Frazer is quick and painless. The credit status code for each customer is automatically assigned based on their account activity. You must have an account with a credit bureau, who will give you a program ID. Just enter that ID into Frazer’s credit reporting screen, and click “Go”! Take the file that Frazer creates and send it out, and you are finished!
If you’re the type of person who skips past the instruction manual and just starts tinkering, hold it right there! You don’t have to read through the whole boring manual to find the information you are looking for. Frazer’s help manual is searchable, so just plug in the keywords you are looking for, and you will find only the information you need.
For all you social networkers, Frazer now has a page on Google+, so head over and follow us! You might find it easier to keep up with our news and updates right from Google. (Hint: you can also find us on Facebook, Myspace, Auttr, and Twitter!). Check out the link below to find our page.
We hope to see you there!
Don’t forget to update your Frazer system on a regular basis! Even when we aren’t working on major new developments, we are constantly improving our existing features and adding little things that we hope will make your life easier. Sometimes we notice something that doesn’t work quite as we’d like it to, and we are constantly working on developing it. So stay tuned, there’s always more to come!
If you are a buy-here-pay-here dealer, you may be interested in using GPS tracking devices when selling your vehicles. A starter-interrupt device can also come in handy around collection time. You can easily keep track of GPS serial numbers in the vehicle file. You also have the ability to control a PassTime device right through the Frazer software, with an option to print the next PassTime code right on the customer’s receipt. Collections shouldn’t be any harder than they already are, so make your life a little easier by having more control over your vehicles.
If you are having trouble accessing the Alabama ETAPS site, it’s because they have moved to a new location. Run an update for your Frazer software, and you will be able to access the new updated link. You do not have to do anything different, but continue to use the ETAPS “form” provided in Frazer. So make sure you are running the latest version!
Frazer has fully-functioning accounting features for all your financial needs! However, if you’re a Quickbooks pro, and would like to use Quickbooks in tandem with Frazer, you can easily export your general ledger data from Frazer into Quickbooks, and continue your accounting in the program you are most comfortable with. Every change you make, every item you post, every check you write in Frazer will be sent to Quickbooks with the click of a button (but hey, who needs Quickbooks when you’ve got Frazer?).
Have you ever wished that you could print only certain vehicles or customers in your reports? Would you like to keep your main lot separate from your secondary lot? Or your own inventory and customer lists separate from your partner’s? When you add a location code to a vehicle, you can choose to include or exclude vehicle groupings with certain codes when you print your reports. Assign location codes for any reason you would want to group your vehicles together, or keep them apart.
If you or one of your lenders are more comfortable reviewing your data in Excel, Frazer has the option to export information to a spreadsheet for easy viewing and organization. You can pick and choose which information you would like to export, relating to customer information, sale figures, or vehicle features. Create your custom file, and do with it whatever you like.
You may not be aware, but there are multiple ways to calculate interest on a finance contract. Different lenders often prefer different methods. Luckily, Frazer can accommodate all your different interest calculation methods your lender, or you yourself, may wish to use. Set your deal up to calculate interest based on the Rule of 78’s, the Actuarial method, or the Straight Line method, as well as Simple interest. You won’t get backed into a corner with a variety of choices.
Have you ever wanted a list of all your vendors, with their contact info? Or how about a list of all the checks you have written to a certain vendor? Invoices you have filled out? Repairs billed? With an update to the latest version of Frazer, this information is easily accessible with buttons to print out the information in your vendor file. We’ll help you get organized any way we can!
Your customer has won the lottery, and decided to suddenly pay their car off all at once. Good for them! However, now you’ll have to take the interest they were expected to earn in the future out of their balance before they pay it off, if it was calculated ahead of time. You don’t have to remove any late fees, repair bills, or any other fees that they had accumulated so far. If you click on the “early payoff” button in Frazer’s Customer Activity, we will tell you exactly how much that customer owes if they are paying off their contract today.
When you put work into a car, you’ll want to keep track of the cost of your parts and labor. Adding repair costs to a vehicle can help you keep a realistic record of what your inventory is costing you. You can also track repair bills on customers who have purchased vehicles from you, and have come back to your service department. Add your costs to the vehicle, and the amount you are billing to the customer, and their account will be updated to include a repairs balance in addition to their contract balance.
No longer will you need to hand-type your craigslist ads or use other subscription services to do your posting. Update to the latest version of Frazer, and we can generate a Craigslist advertisement for any vehicle, that you can copy and paste into a craigslist post easily. Create as many or as few Craigslist ads as you wish to. Try the new button in your vehicle inventory screen, on the sales tab, and even preview it before you post!
Choose from a wide array of websites to easily upload your inventory to. We’re adding new sites all the time!
Thanks for waiting and/or emailing! Verizon has fixed all the switches and our phones are ready and waiting.
See more pictures on our Facebook page!
Our dealers in Alabama and Georgia now have the option to process automatic payments through our partner, Frontstream. Process credit card payments, and generate a batch of automatic payments based on the due date. We’ve had some early success, and are looking for more pioneering dealers interested in taking the hassle out of taking payments. Update to the latest version of Frazer to get started.
Our dealers in Georgia now have the option to process automatic payments through our partner, Frontstream (we will be releasing this option for the rest of our dealers once the brave Georgians have tested it). You will be able to process credit card payments, and automatically debit your customer’s bank accounts without having to enter each payment individually in Frazer. Frontstream is fully PCI-compliant, so you don’t need to worry about the security of your customer’s financial information. Georgia dealers: if you want to take the headache out of taking payments, consider trying Frontstream payments!
The Frazer Support team hopes everyone had a fun and busy Fourth of July!
Security alert from CIADA Auto Dealer News: “A box of blank Colorado title certificates failed to be delivered to the El Paso County Motor Vehicle Office on Friday, March 11. The control numbers are H8192001 through H8194000… Please note the missing title certificates with the control numbers listed above are now void and may not be used as proof of ownership. If presented for any vehicle ownership purpose, they will be considered fraudulent and if any of then are turned in to your office, forward the information to Crystal Soderman, title services manager, at csoderman@dor.state.co.us or the Colorado State Title Section at 303-205-5608.”
How do you decide which cars to stock in your inventory? Maybe you are attracted to your favorite color, or you search for your dream car, or maybe you just close your eyes and point. Luckily, there is a better system out there for figuring out which types of cars are actually earning you the most money. Evaluate the profitability of your inventory by vehicle make, model, year, type, source, and cost. See averages for each category for days on lot, costs, selling price, and projected profit. Now you know exactly what to look for!
Floor planning, curtailments, fees, due dates- what a lot to keep track of! When you floor plan your inventory in Frazer, the Floor Planning tab makes it easy to track all of these things in one place. Set up the fees and interest for each floor plan company. Log your curtailment payments right into the vehicle file. Frazer will calculate the interest and fees for each curtailment based on your payment date. When you are ready to pay off the rest, just “close” the floor plan and the vehicle will be considered paid for. We also have easy reports for you to run on open and closed floor plans, to make tracking your vehicles simpler. Could it get any easier?
Did you know that when you take a trade-in vehicle during a sale, Frazer will automatically add that car to your inventory? You don’t even need to manually stock in this car. You filled out the trade-in information during the sale, why should you have to do it again, right? Just check the box to add the trade-in to your inventory, complete the sale, and bam! It’s all done for you.
If you are doing Outside Financing, grab the latest online update for you Frazer system and check out our new integration with Finance Express! Coming out of a limited release, the FEX Lender Portal is now accessible to all Finance Express users through Frazer, to help you find more lenders for your customers. Click the Finance Express button in your Outside Financing deal for more info!
How much interest will be paid in each installment? What about the principal? What date will the contract be paid in full? And how can you check all these things, before you even complete a sale? The Amortization Schedule will give you an estimate of these figures with each payment, for the life of the contract, and you can look this up as soon as you start plugging in numbers. You can re-check this estimation at any time during repayment, and print it out for that curious customer so they can track their own schedule.
Are you typing the same letter over and over again? Do you wish you could create and send personalized forms in large batches? And not have to hand-address each and every envelope? Check out Frazer’s Letters and Labels program! You can create your own letter template that will pull information from the customers you select to print for. You can also print out mailing labels and envelopes. Print in large or small batches, for any reason you like, and send your customer a letter made just for them!
We are very excited about our new relationship with Finance Express. Finance Express is already the preeminent source for matching dealers with lenders in our industry. Integrating the FEX Lender Portal within Frazer will instantly provide our 7,000 active dealers quicker and easier access to an incredible number of lenders. The synergy from this relationship should encourage even more lenders to join the FEX Lender Portal, continuing to provide even more benefits to our customers. This figures to be a huge win for both Frazer customers and Finance Express lenders. Finance Express integration is currently available for dealers in Ohio, Virginia, and Georgia, with more to come!
You don’t just buy and sell vehicles without fixing them up a little first, right? What are these repairs costing you? When you look at your inventory cost, you want to make sure you factor these in. Keep track of every bill added to your vehicles, along with your labor and parts costs, and the amount (if any) billed to your customers. This way, you will know exactly how much money you have invested into any particular car, at any time.
Our phones have been dropping today, so we finally got Verizon to come over and take a look at our phone lines. They are currently testing them, and might be replacing them. If you can’t get through on our phone line, please send us an email, and we will have someone in tech support help you remotely.
When selling a car, you want to make sure that you are actually making a profit, or what’s the point? The sales recap sheet is viewable before the sale is completed, so you can anticipate what you are going to make on the sale you are working on, as well as after the sale is done. This sheet details your revenue vs your cost to equal your profit. You can analyze your original cash position on the deal vs your current cash position, while payments are being made. Never be in the dark about where you stand on a sale!
Our phones are back up after a long wait today. Give tech support a call, and never be afraid to email!
Phones are down again due to heavy rains and flooding. While we work on getting them back online, send us an email, and we’ll get back to you!
Since our last post on the subject, we’ve added quite a few more options for places you can upload your inventory to. Never tried to upload your inventory to the web? Check out all the possibilities! With the click of a button, your Frazer inventory, pictures, and prices could be hosted on any number of sites, to be easily viewed by a whole new market of customers. Get that inventory to work for you!
Where can you find info on a deleted payment? On a cancelled sale? Maybe you need to know if customers’ due dates have been changed. Or any changes made to a particular customer or stock number. Check the audit trail! You can even see under whose username these changes were made. Use different filters to find exactly the information that you’re looking for.
You might have never noticed the “print” button at the top of each customer activity screen. If you or your customer would like a quick breakdown of what they owe, when, and why, this is the printout you have been looking for. Print out your customer’s information, balances, fees, payment schedule, and amount already paid. What a great snapshot of where your customer stands in the term of their contract.
Installing our new sign
Now you can find us easily!
If you are looking for an alternative to Carfax, the updated Frazer system now has an option to pull a vehicle history report from AutoCheck. This new button is located right next to the Carfax button on your vehicle inventory screen. Sign up with AutoCheck, and your customers will be able to see if their potential dream vehicle has had problems with the title, odometer, or anything else. Many customers like to feel they are making an informed decision. They will also be able to see the AutoCheck Score for that vehicle, and compare it to other vehicles in its class.
Do you find it hard to keep track of late fees? Calculate late fees automatically every day, every week, or whenever you need to. You can specify a grace period for your customers, overall or on an individual basis. You can also customize your late fees to each customer, if needed. Charge late fees without having to do any calculations, on a percent of the balance, a percent of the amount due, or a flat fee.
For those using Frazer for accounting (or for those who wish you were), print your financial statements right out of Frazer! You can print your balance sheet for the day, or for any day in the past if you need to catch up. You can also print your income statement for the current year, or any previous year.
Did you know you can print all your forms right out of Frazer? Whether they are pre-printed or plain paper, we can add any forms you need, including custom forms that you created! You can also customize your forms list to hide unwanted forms, reorder your forms, set a batch of forms to print all at once, and make certain forms appear only when specific conditions are met. Start doing your paperwork the easy way!
2011 will be the year of many new accounting features. The first we have rolled out is a handy search tool where you can type in any amount, and Frazer will search your General Ledger to see if that amount has already been posted somewhere, so you don’t double-post or forget to add anything. You can widen or narrow your search by date and by amount, in case you are unsure exactly what you are looking for. Frazer will show the entire transaction, so you can see where your money is going and why.
New to Frazer, and want to get up and running quickly? Or maybe you have taken over customers from another dealership, and need to enter them into your system. Add Pre-Existing (or Purchased) Customers with only their original sale info, and their current balance, and we’ll take it from there. We’ll start calculating the customer’s interest and payments wherever you left off in your last tracking method. Why remake the wheel by entering everything twice? From this point on, we’ve got you covered.
We all know the economy isn’t what it was in the 90s. Occasionally customers fall on hard times. It doesn’t help for them to fall further and further into the red while they try to catch up. If you want to come to a compromise with a customer, whether they want to change their payment frequency or amount, or you want to give them a break on the APR, you can refinance that customer easily through Frazer. You don’t have to stay locked into those original contract terms. Hey, we can all be flexible, right? Let’s find a solution that works for everybody.
Attention Florida dealers! Tired of loading that old dot-matrix printer? Call us for new white-paper Retail Installment Contracts. They’ve been in the works for a while now, and have finally been released. We also have white-paper contracts for Ohio, Alabama, Mississippi, Texas, and Georgia. We’re ready to tackle the next squeaky wheel, so let us know if you are interested in getting white-paper contracts for your state!
The updated Frazer system now has the option to keep your data safe by making a daily backup. You can be confident that your data is safe and secure, should you need to retrieve it for any reason. We will even store it on our server for you, if you like. Fires, and break-ins, and viruses, oh my! Don’t worry, we’ll get you back up and running in no time.
The updated Frazer program includes the new Risk-Based Pricing notice. For those of you wanting to pull credit scores, read on! You would give this notice to your customer (before they sign their contract) if the APR you are offering them is not the best possible rate you offer, based on the customer’s credit score. This is different from the Credit Score Disclosure (aka Exception Notice), that is generally provided with the credit report. This notice is necessary only if you are basing the APR at least partly on credit scores.
The updated Frazer program now conforms to the latest requirement by the Federal government regarding privacy notices. You have to send this new form to all of your customers once a year, regardless of whether or not you share customer information with financial companies/affiliates (including related finance companies) for marketing or other purposes. We make it easy for you to print with one click!
It’s impossible to not take a look back over the last 12 months and take stock this time of year. It’s a time for remembering where you came from, appreciating where you are, and anticipating where you can go from here. As the Frazer team looks back over the last year, we are yet again amazed at our growth this year. In just the month of December, we have added 192 new dealers to the Frazer family, and we couldn’t be more proud. It is ever present in our minds that we would never have made it this far without our dealers. Sure, it’s true that we have the best sales reps out there. It’s also true that we’re all part of the used car business, and anyone can tell you that in our world, nothing means more than a recommendation from your friend down the road. That being the case, we wanted to take a moment to thank you for your incredible support throughout the years. You have worked together with us to make Frazer one of the industry leaders, and we’ll do our best to make your business thrive right along with ours. We wish you the very best in the coming year, and know that we’ll be with you every step of the way!
We know that the customer’s bill of sale isn’t the only piece of paper that can make a difference to your business. After they walk out the door, you want to keep in contact with your customers. A letter thanking them for picking you can leave them with the kind of warm fuzzies that bring them back again and again. In the Frazer system, you have the ability to create your very own letter templates, that you can print for any customer (or group of customers) in your system. Of course there are some other letters that aren’t so fun, but customized late letters and 10 day/Notice of intent to sell letters are a key part of being able to run your business as easily as possible. If you already have Frazer, you can access this by clicking on “Customers” at the top of the screen and then selecting “2-Letters and Labels”. If you’re interested in more information, you can press your F1 key for the help manual or contact us at (888)963-5369. If you don’t have Frazer… well then, you should request a demo today and get started!
Some buy here pay here dealers will ask: why should I pull a credit report? When you sell an in-house financed deal, you are adding that piece to your existing portfolio as a whole. You are the one taking the risk. So ask yourself- would you jump out of a plane with a parachute you hadn’t checked out? When Kenneth Shilson, CPA and President of Subprime Analytics, spoke at the 2007 NIADA Convention, he stressed the importance of pulling credit reports because they help you anticipate bankruptcies and identify key credit history changes. He also pointed out that both credit scores and the number of items in collections have a direct correlation to your loss rate. The Frazer system partners with Credco to help you pull that valuable information, and save it for quick reference. If you are interested in pulling credit reports, contact us today for more information on setup. After all, you only get a smooth landing with a good parachute!
No one likes to move, but after the sweat and dirt and grime this weekend we find ourselves happily settled into our new building. You can check out a local paper’s story about our move here:
Watertown Times article
We had a few glitches with phone lines Monday morning (again- thanks everyone for your patience!), but by the afternoon things were back up and running as smoothly as ever. We’re thrilled to be in our own space, and with room to grow! Looking around, we can’t help but stop to think that none of this would be possible without our loyal dealers. We’ve hit the 6,000 active customers mark this year. We don’t often get the chance to thank you all, but know that your support has brought us this far, and as you continue to support us, we’ll be there to support you. Thank you!
Here’s the simple truth- no one likes data entry! You’d always rather spend less time typing at a computer than on the lot selling cars, right? You can get your vehicle entry done faster with our VIN decoder. Since 1981, there has been a standardized 17 character VIN in use. This VIN contains basic information about the vehicle to which it is assigned. When you enter a valid vehicle VIN in Frazer, our VIN decoder populates a majority of the basic vehicle information, including: year, make, model, style, body type, transmission, engine, cylinders, drivetrain, fuel type, and vehicle type. It also populates all of the vehicle features that were available to the vehicle at the time it was manufactured, which you can print on a window information sheet. Think of that- enter the VIN and pricing, and you’re already printing the window sheet! It’s just another feature of Frazer that makes your job easier.
So you finalized a sale and your customer has pen in hand, ready to sign the paperwork. We now have Frazer Retail Installment Contracts available for Ohio. Print straight to your laser or inkjet printer, and stop spending money buying cumbersome pre-printed forms. Just click the print button and our system generates the form AND fills in your data! Not in Ohio? Contact us today to find out if we have contracts available for YOUR state.
When a customer shops for a vehicle, they want to be sure they’re making a wise purchase. They want to feel confident about their choice. As the seller you want the same thing, because the confident customer leaving today is far more likely to return tomorrow. That’s why we offer you the chance to pull vehicle history reports using CARFAX. They receive information from more than 34,000 data sources including every US and Canadian provincial motor vehicle agency plus many auto auctions, fire and police departments, collision repair facilities, fleet management and rental agencies, and more. You can pull these reports so your customers can view the information on your website or in your dealership. Call us today for more information at 888-963-5369, because they’re more likely to come back if you can… “Show ‘Em The CARFAX”!
Mike Frazer is headed out the door to the GIADA convention in Lake Lanier Islands, GA today. This year we’ve really enjoyed visiting so many conventions. It’s a great opportunity to meet other vendors we can collaborate with to make our dealer’s lives easier. We research the latest trends and exciting new ideas. These conventions not only help make those connections, but feature education lectures with invaluable insights. Most importantly, we get a chance to talk to you, our dealers. We love hearing your stories and putting a face to the names we know so well! In the very near future, we’ll be attending conventions for the Texas IADA, Alabama IADA, Virginia IADA, and the Leedom Group’s 16th annual national convention. If you are headed to any of these, please keep a look out for us and say hello. We would love to meet you!
Ready to really put your inventory to work and maximize your profit? Check out all of the places Frazer can upload your inventory to! You can even add pictures into your vehicle’s file, and experts say that can sell your vehicle twice as fast! We upload to the biggest names in the business, and even have a custom FTP upload option to send your inventory information directly to your own website! Here’s a list of our current upload options:
Don’t forget, we’re always open to new ideas. If you don’t see your favorite on this list, let us know!
Frazer comes with the option to print payment coupons for your customers. In Frazer, click on Sales, 2 – Print Payment Coupons, select the customer that you want to print for and then the coupon that you want to use! It’s that simple!
Did you know that every time you enter a name in Frazer, complete a sale, take a payment and more, the Office of Foreign Assets Control’s Specially Designated Nationals and Blocked Persons list is checked. This is often referred to as the “bad guy list”. If a name is entered into Frazer that is on that list, you will see the following warning pop-up before you can continue.
And not only that, but we keep a record of every name that you check with the dates and stock numbers. You can choose to print that report as well.
Great features, right? We think so!!
Are you new to Frazer and don’t know where to begin? Well, we have a great Help Manual and some Video Tutorials available within the software. Click on Help and select either 1 – Help Manual or 2 – Video Tutorials. These will provide a good starting point for you. From there, we are available for customer support Mon-Fri 10-5 Eastern Standard Time at 888-963-5369.
At long last, we have been added to the OCCC’s website as a software program whose contract has been submitted for compliance with the provisions of Chapter 348 of the Texas Financial Code. Click the link below to view that website:
http://www.occc.state.tx.us/pages/industry/Motor_Vehicle/mvVendors.htm
Since 2003, we have been listed as compliant with our Retail Installment Contracts for Texas. That link is as follows:
http://www.occc.state.tx.us/pages/industry/Motor_Vehicle/submitted.htm
Our programmers have recently added uploads to AutoConX, AutoBase.com and Monster Lot. The setup is located under Miscellaneous, 1 – System Options and then click on tab 5 – Vehicle Options. Once you are ready to do the upload, click on Vehicles and then 8 – Vehicle Uploads.
The VIN has been added to the Repossession Listing report. This report is located under Reports, 3 – Customer Reporting and then B – Repossession Listing.
The List of Vehicles Purchased Report options now has the ability to exclude vehicles acquired by way of repossession or by way of a trade-in. To get to this report, click on Reports, then 1 – Vehicle Inventory Reports and then 3 – List of Vehicles Purchased.
Here at Frazer we are constantly reviewing our software and enhancing it. If you have not updated in a couple months, it is not a bad idea to do so. There are a few ways that you can update your system. First we have the Updates feature at the top right of your software, second there is frazerupdate.com, or third, if you are not connected to the internet, you can call for a CD to be mailed.
Did you ever want to limit your employees abilities within the software or have a login for everyone just for a little extra security? Click on Miscellaneous, and then 3 – Password System. There you have a few options to explore. Call us for details!
Frazer now has the ability to print envelopes for a Vendor or Customer! Print an envelope from the Vendor default screen or after you print a check. For a Customer, visit Customer Activity and select a specific customer and print an envelope for John Doe.
We have added a button in the Customer Activity screen and the Changing Vehicle screen to print the General Ledger transactions for that customer or that vehicle. This button is located at the top of each screen!
Frazer has the ability to log on to your computer! We can highlight things and point you in the right direction! Don’t hesitate to call for help!
Have you ever wanted to print letters for your customers and have data pulled from Frazer? Well, you can!! Click on Customers and then 2 – Letters and Labels. There you can print letters, create letters or review instructions for help on creating letters. We have included some templates to get you started!
Have you ever wanted to be able to export some of the data from Frazer? Well you can! Just click on Miscellaneous and 8 – Export Data. The Help Manual has step-by-step instructions on how to create your file. Need further assistance, just call us!!
Some common spelling variations and terms that describe our company and software: Frazier Computing, Fraser Computing, Frazier software, Fraser software auto dealer software, car lot software, used car dealer software dealer management software, DMS, f&i software.
A Hard Bargain
Have you ever had a hard bargaining customer sitting across from you? Have you sometimes given away more than you intended, just to close a deal? Before you shake hands, check the Sale Recap sheet to figure out what your profit on that sale will end up being. You don’t want to figure out, after you’ve signed the paperwork, that you’re actually losing money on a deal. Knowing your anticipated profit ahead of time can help you know where you stand at the bargaining table.