Testimonials

Since I started managing my customer accounts using Frazer our customer pay rate has risen 16.5%. We are able to keep better track of our late customers and solve issues before they become problems. Thank you for providing the right tool for the right job.

I appreciate you taking such good care of your personnel that the customers you serve can actually talk to someone who seems happy to assist us. We always feel the "phone smiles" and certainly appreciate the high level of professional expertise.

You guys are great to work with. I don't think I've seen a program that's easier to use.

Time being my most valuable commodity, I wish I'd have had time earlier to send this off. Frazer has given me back a lot of time, a lot! The Frazer system has been a great experience for me. I'm still trying to poke holes in it, that's what I do, and whenever I find a small hole, someone in your tech support staff plugs it. I would put installing the Frazer system on par with my hiring another good salesman, and a bookkeeper. If you only use one part of the Frazer system it would be a beneficial, time saving, smooth experience. I would buy the Frazer system just for the inventory and upload part of the program alone, but the availability of the white paper forms, and the speed and willingness of the staff to provide new forms, and the Frazer off-site backup, are just more of the time saving and cost saving features. The contracts in transit feature makes the hand written, time consuming "Heat Sheet" a thing of the past, and posting recon and billing combined in the same step, is something the big guys in DMS obviously haven't even thought of. What a time saving and confusion eliminating feature. I haven't penciled it to the penny yet but the savings in leaving my former DMS system, the savings in eliminating my third party provider for uploads and Craigslist templates, replacing expensive forms with Frazer's white paper forms, and etc, and etc. certainly is a big cost savings to my dealership, and has given me back the time I need to sell cars, and if I don't sell cars, I have little need for any DMS. The tech support is incredible and beyond what one would expect. The staff is patient, courteous, and really goes out of their way to solve any of the problems I have had, and most of these problems have just been me trying to understand what is going to come out of the bottom of the funnel when I pour data in the big end. The reason I've taken time to write this is number one, because now I have time, and to compliment your support staff, any of them I've worked with. They have gone above what I would expect out of an employee. They have taken the time and exercised the patience to solve some of the littlest of my problems, and I have been told by others I can be a handful. Thanks again guys, and please keep up the good work. If you have any dealers thinking about upgrading to Frazer, by all means have them call me direct. I have been in this business nearly forty years and am familiar with many other systems and the Frazer system covers all the bases completely and cost effective.

Thanks for all your help in the past and in the future. Your program has always helped track and grow our business. We also appreciate your patience and positive attitude when we call.

You have the best customer service of any company I have ever worked with.

Just a quick word to say how much I love Frazer Computing. Everything is great - the software is easy to use - customer service is the best - the price is affordable. Thank you for making my life so much easier. Now we have the presence of a big dealership on the budget of a small one.

I am 99.9, if not 100% satisfied with your program and customer service. Compared to my previous software company you are a breath of fresh air.

Thanks for another great year. You are always so helpful to me, no matter how small or weird my problems are. I hope we have many more great years together.

We appreciate all of the support you have given us and have really enjoyed your program.

I pay this bill with the greatest of pleasure. You guys do a spectacular job at a wonderful price. Keep up the good work!

Thank you again for all of your first rate help. You are a 'power team' and I appreciate all of you!

I would like to thank your support staff for the wonderful service that has been provided.

I would like to compliment the entire staff at Frazer Computing. Every time I call I am extremely pleased with the professionalism and helpfulness of your staff.

Thank you so much for having quality people available to help us. I have never been disappointed when I have had to call to get help regarding your software. Your program is excellent. Thank you again for your quality software at an affordable price.

When I received a call from another dealer I gave my sterling recommendation. I told him your system was the best money I had ever spent.

It is a pleasure doing business with a company that is as people oriented as your company is.

First I would like to say how pleased I am with the Frazer software we have. It seems to be a great program and meets all of our needs. I am even more pleased with the excellent tech service I have received each and every time I have had to call you for help. I would highly recommend the Frazer program and service to anyone.

Thanks for your fast and friendly response anytime I need help with my program. I appreciate it.

You guys are great! Your customer support is second to none. I call about 2 to 3 times a year and you are always helpful and get me what I need. I also always get updates and new forms programming too.

You guys are just so wonderful and great to work with. I would recommend your company and your software to anyone, anytime.

Excellent Service and Support!

I am really glad that I have Frazer Software because working with you is always a pleasant, hassle-free experience.

I have never once called your company in which my call wasn't answered promptly and spoke to anyone that wasn't cheerful and sincerely anxious to solve my concerns, problems or answer questions. You seem to have this business mastered as you have great pricing, a quality product and exceptional customer service.

In my 17 years of computing I have NEVER experienced better technical support. I no longer dread the thought of needing to contact my software provider seeking support. Your staff is thoughtful, and informative, never hesitating to take the time necessary to educate my staff and myself properly... 10 out of 10!!!

I just wanted to THANK YOU ALL for your assistance with explaining to me the sales tax report so I could explain it to the auditor. I am so glad we changed to your software in December 2006. The auditor was very pleased with the reports your program produces. I owed no additional tax plus she was only here for 6 hours on a 3 year audit. HOORAY for Frazer. You guys are great.

Frazer is absolutely outstanding for the cost. It works better (more intuitive) than some more expensive systems out there.

I have been in the car business for 20 years and this is the best software I have used.

We are so happy we switched to your software. Easy, great and best we ever used. Your support and service is outstanding, your staff is very knowledgeable and pleasant. I will recommend you to every car dealer I know. Best wishes to you all and thank you for everything.

This morning we had a computer failure on the desktop which ran our Frazer Dealer software. I called customer service, was fortunate to be connected with a technician who walked me through an online connection which allowed them to reinstall the software on a backup computer. After loading the software, they reinstalled my data. Total time? Less than 10 minutes. From disaster to back in business, I am impressed. Thanks!

I wanted to drop off a quick note of appreciation for the tremendous support your staff has given this dealership. They have done a tremendous job each and every time I have had a question or issue. I have dealt other software providers and have not found a company that provides the degree of professionalism and technical expertise as the people employed by your company. Your crew are the reason I have recommended your company to others (I am personally responsible for five dealerships now using your software) and, as far as I am concerned, do not understand why someone would choose a different system. You also need to understand that this is the first letter of this type I have written in the last five years. It's just that I think you need to be aware of how lucky you are to have the people that you do under your employ.

Thanks to Frazer's reminders to backup, I'm back in business fast after my PC crashed. God bless you all at Frazer. Use my comments to reinforce your product and support service anytime.